Table of contents
- 1 General information
- 2 Rental conditions
- 3 Operator information
- 4 Information on billiger-mietwagen.de
General information
It's not possible to know everything. But knowing where to find the right information is half the battle.
Here are a few tips on where to find information to help you advise our customers and make your job as easy as possible.
Rental conditions
You have a customer on the phone who has a question about the booking conditions. You will always find these in the rental conditions, which can be found in the following places.
| Operator | in the offers | in Sagiter | via tool | in the CRS | in email to customers |
|---|---|---|---|---|---|
| Argus |  |
|
|
 |
When the voucher is sent, the customer receives a separate email regarding the AXA insurance booked. |
| Avis | |
|
|
|
in booking confirmation |
| Budget | |
|
|
|
in booking confirmation |
| CarDelMar | |
|
|
|
in booking confirmation |
| Cars&Camper | |
|
|
|
in booking confirmation |
| DERTour | |
|
|
|
in booking confirmation |
| Enterprise | |
|
|
|
in booking confirmation |
| Europcar | |
|
|
|
in booking confirmation |
| FTI | |
|
|
|
in booking confirmation |
| Hertz | |
|
|
|
in booking confirmation |
| Interrent | |
|
|
|
in booking confirmation |
| Rentalcars | |
|
|
|
in booking confirmation |
| Sunny Cars | |
|
|
|
in booking confirmation |
Operator information
You can find more detailed information about the operators and their conditions in the general terms and conditions of our respective partner.
Info on billiger-mietwagen.de
General Terms and Conditions billiger-mietwagen.de
Frequently asked questions from customers where you can refer them to our site:
| General Terms and Conditions | → click on General Terms and Conditions at the very bottom of our page | General Terms and Conditions BM & of all operators/rental companies |
|---|---|---|
| FAQs | → on bm.de select frequently asked questions at the top of the bar | FAQ BM |
| Service code |
→ bm.de overview of offers → move the mouse over the phone number at the top right → the 4-digit service code appears under our phone number |
cannot be exemplified |
|
→ if the customer hasselected an offer →move the mouse over the phone number at the top right or links under our phone number |
cannot be exemplified | |
| reviews - operators / rental companies |
→ on bm.de on the left-hand side about halfway up → open new page via rental company ratings → all operators and rental companies can be selected → rating is not country-specific |
ratings of all operators / rental companies |
| rating by country |
→ on bm.de click on all ratings in our current customer testimonials → select desired country → rating is general for the country, not for an individual rental company |
ratings by country |
| Van | → on bm.de, select Van in the bar at the top or use the filters in the overview of offers | Transporter |
| Camper vans | → select on bm.de in the bar above | Camper Days |
| Travel World/ Routes |
→ on bm.de select → the continent bar at the top of the page opens a drop-down list→ click on the preferred country with the mouse → a choice of different themes appears |
Travel World |
| Contact | → select from the bar at the top of bm.de | Contact Infoline and Kudi |
| My account | → on our website in the top right corner the input field opens when you go with the mouse onto my account | billiger-mietwagen.de |
| Request voucher |
→ in the top right-hand corner of bm.de, click on the phone number → the button Request now appears in the drop-down menu→ → a new page opens on which the booking number and date of birth must be entered |
Request voucher |
| Data protection | → click on data protection at the very bottom of our page | Data protection |
| Newsletter conditions |
→ click on Legal at the bottom of our page → select newsletter terms and conditions on the left-hand side |
Newsletter conditions |
| Offer by e-mail |
→ click on imprint at the bottom of our page → select terms and conditions of the offer on the left-hand side |
Conditions for participation |
| Press contact | → click on Press at the bottom of our page | Press |
