We will automatically send you a closing email at the booked return time. Here you will find the contact options for claims and complaints with the respective provider. Earlier reports are not possible, as the providers can generally only process complaints after the booked vehicle has been returned.
If possible, please also have the following documents ready, as they speed up processing:
- Damage report from the rental company (in the event of damage)
- Rental agreement from the on-site car rental company
- Credit card statement showing the amount held by the rental company
- Police report (in the event of an accident or vandalism)